These Terms and Conditions (“Terms”) govern your use of the LingoTrust website, platform and translation services (the “Services”), provided by LingoTrust Translation and Language Solutions Company, a company registered in the Kingdom of Saudi Arabia (“LingoTrust”, “we”, “us” or “our”).

By creating an account, purchasing a plan or using our Services, you agree to these Terms. If you are using the Services on behalf of a company or organization, you confirm that you are authorized to accept these Terms on its behalf.

LingoTrust provides private AI translation combined with professional human review. Our Services are offered at three review levels:

You are responsible for choosing the review level that suits your content. For legal, financial, medical or official documents, we recommend AI + Human Review.

• You must provide accurate and complete information when creating your account.
• You are responsible for keeping your login details secure and for all activity under your account.
• Notify us immediately if you suspect any unauthorized access to your account.

• Our Services are offered through monthly and annual plans that include a set number of credits.
• Credits are deducted based on the word count and review level of each project.
• Unused credits roll over for the period included in your plan and expire after that.
• Prices are shown in US dollars and include VAT.
• Plans renew automatically at the end of each billing period unless you are on an approved pause.

Plan commitments, pausing, upgrades and refunds are covered in our Refund & Billing Policy, which forms part of these Terms.

You keep full ownership of the documents and content you upload (“Your Content”). By uploading Your Content, you confirm that:

• You own it or have the right to have it translated.
• It does not infringe anyone’s intellectual property or privacy rights.
• It does not contain unlawful, harmful or malicious material.

You grant us a limited right to process Your Content only for the purpose of delivering the Services to you.

Once the related plan or project has been paid for, all translations we deliver to you belong to you. You are free to use, publish, modify and distribute them without any additional fees.

The LingoTrust name, logo, website, platform and technology remain our property and may not be copied or used without our written permission.

How we collect, use and protect personal data is explained in our Privacy Policy.

We deliver translations within the timeframe agreed for each project. Delivery times may change for very large files, scanned documents or rare language pairs, and we will let you know in advance if that happens.

Translations are delivered according to the review level you selected and the instructions you provided. If a delivered translation contains a major error, our Quality Guarantee applies as described in our Refund & Billing Policy.

You agree not to:

We take great care with every translation, but the final use of translated content is your decision. To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses, such as lost profits, lost business or decisions made based on a translation.
• Our total liability for any claim is limited to the fees you paid for the affected Services in the three (3) months before the claim.

Nothing in these Terms limits any liability that cannot be limited by law.

We may suspend or close your account if you seriously or repeatedly breach these Terms, misuse the Services or fail to pay amounts due. Where reasonable, we will notify you first and give you a chance to fix the issue.

If your account is closed, you will still have access to translations already delivered to you, subject to our 60-day file retention period. Any amounts already due remain payable.

We may improve or update our Services and these Terms from time to time. If we make significant changes, we will notify you by email or on our website before they take effect. Continuing to use the Services after the changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Kingdom of Saudi Arabia. We will always try to resolve any dispute amicably first. If a dispute cannot be resolved within 30 days, it will be referred to the competent courts in Riyadh, Kingdom of Saudi Arabia.

If you have any questions about these Terms, contact us at legal@lingo-trust.ai.

LingoTrust Translation and Language Solutions Company
Innovation Tower, Floor 17, Sheikh Mubarak Al Sabah, Al Olaya, Riyadh 12313, Saudi Arabia